How to Deal With a Bad Boss: Don't!

By Steve Tobak | August 23, 2010

We spend an inordinate amount of time decrying and complaining about our bosses. Just looking at BNET posts alone, you’d think all bosses are complete idiots, dysfunctional jerks, micromanaging a-holes … or that they just plain suck.
 

Don’t get me wrong. Examining bad management behavior is the only way to improve it. And there are times when we can all use a little help learning to cope with a dysfunctional boss. That said, most blogs on bad bosses quickly deteriorate into whine-fests that sound remarkably like children crying about how their parents are mean and just don’t get it.

Well, I’ve got news for you. When you behave like a victim, wallow in self pity, or act like you’re entitled to something better, not only does it do you no good, but you may end up getting yourself fired or doing real harm to your career. To help you avoid that, here’s a dose of reality about dealing with problem bosses:

• If you go head-to-head with your boss, you’ll lose. In What They Don’t Teach You in Harvard Business School, Mark McCormack describes a situation where an employee got into a heated exchange with his boss and got himself fired. “No matter how wrong or intemperate his boss might have been, that, unfortunately, was now a nonissue. The situation did not reflect well on this particular employee’s boss — but his boss still had a job.”

• You actually have choices; exercise them. That’s right, you can’t pick your boss, but if you don’t like him, it’s a free country, you can quit. If youEdit HTML like or need your job, on the other hand, then get over yourself and suck it up. The choice is yours. But if you decide to go over your boss’s head or to HR, don’t be surprised if it ends badly for you. You may not want to hear this, but from the company’s viewpoint, you’re just a thin-skinned troublemaker who they’d just as soon not have to deal with.

• Did it ever occur to you that it may be you? I’m not trying to burst your bubble here, but maybe you’re not god’s gift to bosses. Maybe the boss would be more relieved to get rid of you than you are to get rid of him. Sure, nobody thinks he’s a rotten employee, but they’re out there, and in far greater numbers than rotten bosses. So, if you actually like or need your job, you might want to take a long look in the mirror before you do anything drastic.

• Burned bridges have a way of piling up. Maybe you’re young and carefree now, but the choices you make and the behavior you exhibit today will follow you throughout your career. More and more, employers are checking references you don’t provide, and a few little red flags can add up to one big red flag that says, “don’t hire this guy.” The truth is, if you burn enough bridges, you may very well find yourself all alone on an island somewhere with nobody else in sight. No bosses, and no jobs, either.

Bottom line: Look, I’ve had more than my fair share of dysfunctional and abusive bosses, so I don’t mean to appear insensitive to what employees of crappy bosses really go through every day. Still, if you act subjectively without gaining some perspective, you may end up making things even worse for yourself. Just remember, you always have a choice. You can always quit.

Also check out:

• How to Survive a Dysfunctional Boss
• Do You Have a Dysfunctional Workplace?
• Work Stress Can Kill You - Don’t Let It

Video clips from Prolango career seminars

I attended a ProLango Consulting "Interviewing Mastery" seminar recently and one of the most important thins that I learned is to make the interview about the prospective employee and less about yourself. Try to determine why they are hiring to fill the position, what challenges the company is currently facing, and then discuss how you can make a difference. 

Read the article below from BNET on "Job Interview Questions"

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The 7 Interview Questions You Must Ask

By Brian Libby | February 27, 2007

There are no magic bullets when it comes to job interview questions, but the way you structure your queries is important: It's the interviewer's job to create a framework for the discussion and prevent it from running off the rails. Every company's needs are different, but a good basic strategy is to ground the interview in questions about past job performance. Then throw in some situational questions to evaluate practical decision making, and learn a little bit about how the job fits in with a candidate's biography.

 

Question #1: "How about those Yankees?"

Purpose: Develop the rapport needed to get the interview off the ground.
Every interview should begin with an icebreaker. It helps nervous applicants calm down and builds a sense of trust. If you have a 45-minute interview, you should spend at least the first five minutes trying to connect on a neutral topic. Make the person feel at ease and you'll solicit better information—and much more honest responses.
Alternate Version 1: "Did you go to the industry conference last week?"
Alternate Version 2: "Were you affected by the heat wave/cold snap?"
Alternate Version 3: "Did you have a good holiday?"

 

Question #2: "Talk about a time when you had to overcome major obstacles."

Purpose: Get a clear picture of the candidate's past performance.
Variations on this question should actually comprise your next several questions. Don't hesitate to guide the candidate through the variety of tasks (both tangible and theoretical) necessary to perform the job, and listen carefully to how he or she has handled such challenges. Pay attention to intangibles: some people are better at performing in interviews than on the job. If your candidate continually plays the role of hero or victim, that's a red flag that you're probably not getting the whole story.
Alternate Version 1: "Tell me about a time when you wrote a report that was well received. Why do you think it was successful?"
Alternate Version 2: "Describe a time when you hired (or fired) the wrong person."
Alternate Version 3: "If you had to do that activity again, how would you do it differently?"

• See Also: How to Conduct a Job Interview

 

Question #3: "What interests you about this position?"

Purpose: Find out how the candidate feels about the job and the company.
People apply for jobs for plenty reasons besides the obvious ones. Asking a candidate why he or she wants the position gives insight into their motivation. The answer may be personal (such as a narrative about what spurred them to seek a new job), or it may connect the candidate to the company: her experience with the brand, the mission statement, or the organization's role in the community. Any of these answers (or some combination) are acceptable—a personal answer can communicate trust, and a connection to the business indicates loyalty and a sense of ownership.
Alternate Version 1: "Where does this job fit into your career path?"
Alternate Version 2: "If you had to convince a friend or colleague to apply for this job, what might you tell them?"
Alternate Version 3: "What motivated you to apply for this job?"

Question #4: "Is there intelligent life in outer space?"

Purpose: Find out what kind of thinker the candidate is and how he deals with surprises.
This is your curveball, designed to make the candidate ad-lib instead of just reciting well-rehearsed answers. How much will he or she play along? As long as it's not too short or too long, virtually any response is a good one. But pay attention to attitude, the way the candidate approaches the problem, and the ease or difficulty they have in coming up with a response.
Alternate Version 1: "How many phone books are there in New York City?"
Alternate Version 2: "How do they get the cream filling inside a Twinkie?"
Alternate Version 3: "Why do people climb mountains?"

Question #5: "Imagine we've just hired you. What's the most important thing on your to-do list on the first day of work?"

Purpose: Learn about the candidate's judgment and decision-making skills.
This is an example of a situational question, which is like a behavioral question in that it's designed to assess judgment, but it's also like a curveball question because it illuminates the candidate's thought process. You want to see whether he demonstrates the competencies and priorities that are important to the job.
Alternate Version 1: "Say a coworker tells you that he submitted phony expense account receipts. Do you tell your boss?"
Alternate Version 2: "How would you handle an employee whose performance is fine but who you know has the potential to do better?"
Alternate Version 3: "What would you do if you got behind schedule with your part of a project?"

• See Also: 10 Mistakes You’re Probably Making in Job Interviews

Question #6: "Why did you get into this line of work?"

Purpose: Measure the fit between the candidate's values and the culture of your company.
It risks a long, drawn-out answer, but this type of question will help you select candidates that fit your company's culture. It's not about finding people like you, or people with similar backgrounds that led them to your company, but about getting a sense of their values and motivations. Concepts like values and culture can be subjective and difficult to define, but you should be looking for someone whose work ethic, motivations, and methods match the company's. This isn't a quantitative measurement so much as a qualitative one. Coke and Pepsi may seem the same to people outside the soft-drink industry, but each houses people with different approaches to making cola and running a business. Alternate Version 1: "What do you like best about your current job?"
Alternate Version 2: "When did you realize this would be your career?"
Alternate Version 3: "What keeps you coming to work besides the paycheck?"

Question #7: "But enough about you. What about us?"

Purpose: Find out if the candidate has done his or her homework.
It's a cliché to end an interview with the standard, 'So, any questions?' But the fact remains that you really do want to let the candidate ask a few things of you. Reversing roles communicates that the company seeks an open a dialogue, and it helps you ascertain just how curious and knowledgeable a candidate is about your company. If he doesn't ask any questions about the job or the business, it's a safe bet his heart isn't in it. Listen for insightful questions that demonstrate a sophisticated understanding of the circumstances of the job, the company, the competitive landscape, or the industry. Alternate Version 1: "Where do you think the company should be in ten years?"
Alternate Version 2: "What's your opinion of our new product?"
Alternate Version 3: "Have you seen the company's new ad campaign?"


More on BNET:

• 7 Ways to Flunk a Job Interview
• The Ultimate Job Security Guide
• How to Tame Your Boss
• How to Win at Office Politics

Seven Ways to Flunk a Job Interview

By Adriana Gardella | January 6, 2010

You don’t need interview advice, right? After all, you’ve got stellar credentials and years — maybe even decades — of work experience. To be completely honest, you’re actually overqualified for the job. In fact, you shouldn’t even have to interview.

Stop right there! In this age of shrinking workforces and shuttering businesses, you’ve also got plenty of equally qualified company. And when was the last time you interviewed? Chances are, those skills could use a little polish. Fear not. But make sure you don’t throw yourself out of the race by committing one of these common — and fatal — faux pas.

Mistake #1: Drop your guard in front of “the help.”

Interviewing is stressful. Sometimes you just want to explode. But don’t. At least not in front of anyone who could influence the hiring decision. Ron Panaggio, regional HR manager for security systems provider SimplexGrinnell recalls one candidate who took himself out of the running when he thought no one was looking. After meeting with Mr. X, a strong contender, Panaggio, who was then working for Emery Worldwide in New York, asked the receptionist who greeted the candidate to share her impressions. Turns out, Mr. X had launched into a profanity-laced tirade about the company’s lack of visitor parking spaces. Panaggio notes that although the guy may have had a point — the parking situation wasn’t ideal — his delivery, and his questionable decision to attack his would-be employer set off warning signals. “If he was that critical about parking, we could only imagine how he was going to react to substantive policies that he disliked,” says Panaggio. Employers know that job seekers interact with receptionists and other support staffers — often with their guards down. “They don’t see those people as decision makers, so they tend to be more genuine in their interactions with them,” says Panaggio. But employers routinely ask these employees for feedback. “We like to see whether the interview persona matches the unscripted persona that walks through the door,” says Panaggio. Consider that the next time you’re waiting for a tardy interviewer (who’s probably busy and making do with a reduced staff).

 

Mistake #2: Over share.

Candidates worried about explaining employment gaps on their resumes have been getting way too personal, says Wanda Cole-Frieman, an executive recruiter for Blue Shield of California. While she enjoys building rapport with the applicants she meets, certain topics are off-limits — or should be. They include descriptions of your medical conditions and information about your sick parents or childcare woes. It’s not just a matter of propriety. Chatty candidates put interviewers in an awkward position when they raise issues that could identify them as members of a legally protected class. Cole-Frieman recalls that one of her colleagues was forced to contact the legal department for guidance after a candidate announced that he used marijuana for medical purposes. The legal drug use wasn’t a dealbreaker, but raising such issues won’t endear you to interviewers. “We’re trained to say, ‘Thanks for sharing, but Blue Shield doesn’t consider those factors in its hiring decisions,’” says Cole-Frieman.

• See also: How to Not Look Old in an Interview

 

Mistake #3: Assume your resume speaks for itself.

Your resume may have helped you get the interview, but it won’t get you hired. Susan Strayer, a career coach who also works in corporate HR for a Fortune 500 company, urges job seekers to go out of their way to connect the dots for interviewers, highlighting their work experiences with stories that clearly describe what they accomplished in each role and how it relates to the position they are seeking. Don’t assume that your interviewer is familiar with obscure acronyms and non-intuitive job titles that have no significance outside the organizations that use them.  Strayer recalls meeting with an unsuccessful candidate who breezed through his resume, touting his “A-76 experience,” a term that meant nothing to her at the time, and never pausing to explain it. Strayer says he would have been better-served by taking a moment to add, “If you’re not familiar with A-76, it’s a government mandate to ensure tasks are performed in the most cost-efficient way. My role on the A-76 project was to...”

• See also: Five Ways to Revamp Your Resume

 

Mistake #4: Show the interviewer how important you are.

You’ve got places to go and people to see — we get it, you’re a big deal. But when an employer has taken the time to meet with you, your undivided attention is a must. “You’d think it was a joke, but employers tell us about candidates who check voicemail and e-mail, text, and even take phone calls during the interview,” says Corinne Gregory, president of Social Smarts, a program that teaches social skills, primarily to young people. Note to Gen-Yers (and iPhone addicts of all ages): Acing the interview is your primary mission. If you lack the impulse control to keep your hands off your phone, leave it behind.

 

Mistake #5: Talk the employer out of hiring you.

Especially in this tight job market, you may find yourself interviewing for positions you would ordinarily consider beneath you. That’s what happened to Russ Merbeth, now an attorney with Integra Telecom when he applied for an in-house counsel position with another company. During two days of interviews, Merbeth says he expressed his doubts about the position, which he viewed as poorly conceived and not perfectly suited to his talents. “I basically rewrote the job description for them,” he says. Not surprisingly, they hired someone else. While Merbeth’s story ended happily — eventually — he would have been wiser to keep his options open. “Always close strong, and get the job,” he says. “You can reject it later.” It’s advice you likely won’t hear from recruiters, but then they’ve already got a job.

 

Mistake #6: Stalk your recruiter.

There’s a fine line between enthusiastic and desperate, and you don’t want to cross it. Human resources consultant Jessica Miller-Merrell was impressed following her interview of a VP-level candidate for a position with OfficeMax, where she worked at the time. The guy was one of two finalists for the job — until the phone calls. Two days after the interview, Miller-Merrell was out of the office, attending an all-day training. She had forwarded her office calls to her cell phone and noticed 15 hang-ups, all from the once promising candidate. Though he finally left a message (about a matter so trivial that Miller-Merrell can’t remember its substance) the obsessive hang-ups left a negative impression on her. “Someone at this level should be able to maintain composure and professionalism at all times,” she says.

 

Mistake #7: Treat social media communications casually.

These days, many employment relationships begin — or end — with social media. To ensure that yours falls into the former category, heed this tale. Mark Sullivan, director of talent acquisition for Time Warner Cable in Austin, Texas, posted a link to a Senior VP-level job description that he needed to fill on LinkedIn. Among the candidates who responded, was a woman who wrote, “Dear Mark, That link don’t[sic] work.” Her next sentence began with a lowercase letter and was missing a crucial “the.” “Whether you’re using Facebook, Twitter, LinkedIn, or instant or text messaging, you still have to be professional in every communication related to your job search,” says Sullivan. So, keep yourself in the running by proofreading before you hit “send.”   More on BNET:

• 10 More Ways to Annoy an Interviewer
• Readers’ Wisdom: How to Answer Difficult Interview Questions
• Jump Ahead of More Experienced Job Candidates
• Ultimate Job Security Guide